Shipping policy

Shipping Policy

At RUKHZAL, we proudly ship worldwide and aim to deliver every order with care and efficiency.

Processing Time

Orders are processed within 1–3 business days. Made-to-Order items require additional production time, which will be stated on the product page.

Delivery Times

Estimated delivery times vary depending on your location and selected shipping method. Once your order has been dispatched, you will receive a tracking number via email.

Shipping Charges

Shipping costs are calculated at checkout based on your destination and chosen delivery service.

International Orders

Customers are responsible for any customs duties, import taxes or local fees charged by their country’s customs authorities.

Delivery Delays

While we work with trusted courier partners, RUKHZAL is not responsible for delays caused by customs, weather conditions, public holidays or circumstances beyond our control.

Incorrect Addresses

Please ensure your shipping details are correct before placing your order. RUKHZAL cannot be held responsible for delays or losses resulting from incorrect or incomplete addresses.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date so we can assist you.

Contact Us

For any shipping enquiries, please contact our Customer Care team at rukhzalcs@outlook.com.