RETURNS & REFUNDS
At Rukhzal.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may be eligible to return or exchange it in accordance with the terms below.
1. Returns
We accept returns within 14 days of receiving your order, provided:
- Item is unused and unworn
- Item is in its original condition
- Tags, labels and packaging are attached and intact
- Item has not been damaged, altered, washed or marked
- Order details or proof of purchase are provided
Items that do not meet these requirements may be refused or may be subject to a reduced refund.
2. Items That Cannot Be Returned
For hygiene and safety reasons, certain items may not be eligible for return, including:
- Items that have been worn, washed, altered or damaged
- Personalised or made-to-order items, unless faulty
- Any other items identified as non-returnable on the product page
3. Exchanges
Exchanges are accepted within 14 days of delivery, subject to availability. If the requested replacement is unavailable, we may offer an alternative item or a refund.
Returned items must be in their original, unused condition with all tags and packaging intact.
4. Return Postage
Unless an item is faulty, damaged or incorrect, the customer is responsible for the cost of returning the item. Any applicable return postage or handling fee may be deducted from your refund or paid by the customer.
For incorrect, damaged or faulty items, please contact us before returning the item.
5. Faulty, Damaged or Incorrect Items
Please contact us as soon as possible if you receive an item that is faulty, damaged or incorrect. Please provide your order number, a description of the issue and photographs where appropriate.
Following review, we may offer a replacement, exchange or refund. Where an item is confirmed to be faulty, damaged or incorrect, you will not be responsible for reasonable return costs.
6. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.
Any applicable return postage or other permitted deductions will be communicated before the refund is issued.
7. Sale & Discounted Items
Sale, discounted and promotional items may have specific return or exchange conditions. Any restrictions will be clearly stated at the time of purchase.
Unless otherwise stated, sale items must meet the same return condition requirements. Your statutory rights are not affected.
8. How to Request a Return
To request a return, please contact Rukhzal Customer Service at Rukhzalcs@outlook.com with:
- Your full name
- Order number
- Item(s) you wish to return
- Reason for the return
Our team will provide you with the appropriate return instructions. Please do not send an item back without following the return procedure.
9. Return Condition
Customers must take reasonable care of items while they are in their possession. Returns should be securely packaged to prevent damage during transit.
Rukhzal may refuse a return or make an appropriate deduction where an item has been used, damaged or handled beyond what is reasonably necessary to inspect its nature, characteristics and functionality.
10. Your Statutory Rights
Nothing in this policy affects your statutory rights under UK consumer law. Items that are faulty, not as described or otherwise do not meet legal requirements may be subject to additional rights and remedies.
If you have any questions regarding our Returns & Refunds Policy, please contact Rukhzal Customer Service.
Rukhzal.com Returns & Refunds Policy
Last updated: September 2026